Refund Policy
Last Updated: June 2026
At MaxCheeku, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day refund policy from the date your order is delivered.
Eligibility for Refunds
To qualify for a refund:
- The item must be returned within 30 days of delivery.
- The product must be unused or in its original condition.
- The item must be returned with its original packaging.
- Proof of purchase or order number is required.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- Photos of the item received
- A brief description of the issue
Once verified, we will provide a replacement or full refund at no additional cost.
Refund Process
After we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your financial institution.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping fees are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Non-Refundable Items
The following items are not eligible for refunds:
- Products showing signs of misuse or damage caused by the customer.
- Items returned without original packaging.
- Final sale or clearance items (if applicable).
Contact Us
If you have any questions about our Refund Policy, please contact us:
MaxCheeku Support
📧 Email: support@maxcheeku.com
We are committed to providing a safe, enjoyable, and hassle-free shopping experience for every customer. 🐾❤️